Privacy Policy
Surge Platform · Effective July 2026
Information We Collect
When you use Surge or submit information through a tenant opt-in flow linked from this platform, we may collect your name, mobile phone number, email address, and operational profile data needed to deliver workforce deployment services. If you check an optional consent box, we store that choice with a timestamp and the consent wording you saw for audit purposes. We also collect technical information automatically — including IP address and basic browser or device data — for security, abuse prevention, and compliance.
How We Use Your Information
SMS. Your phone number and SMS consent are used to send operational text messages described when you opt in — deployment windows, standbys, stand-downs, and periodic roster check-ins. The legal basis is the consent you give on the opt-in form.
Email. If you do not opt in to email updates, we do not treat your address as permission for email marketing. If you do opt in, we may send email about training, roster and deployment news, and platform notices. Message frequency varies. You may also receive occasional transactional email related to your relationship with a tenant organization where permitted without additional consent.
Email. If you do not opt in to email updates, we do not treat your address as permission for email marketing. If you do opt in, we may send email about training, roster and deployment news, and platform notices. Message frequency varies. You may also receive occasional transactional email related to your relationship with a tenant organization where permitted without additional consent.
Mobile Information and SMS
Mobile phone numbers and SMS consent data collected through Surge will not be shared with third parties or affiliates for their own marketing. They are used to deliver the SMS program you signed up for, as described in our SMS Terms & Conditions.
Email and Unsubscribing
Marketing-style email includes an unsubscribe link when required. You can also contact us using the email at the bottom of this page to ask questions or to request access, correction, or deletion of your personal data, subject to legal exceptions. Opting out of email does not automatically remove you from SMS — reply STOP to a text message to end SMS.
Third Party Service Providers
We share data only as needed to run the platform — including with Twilio (SMS delivery) and SendGrid (email delivery). We do not sell or rent your personal data.
International Data Transfer
Your data is stored and processed in the United States. By using Surge or submitting an opt-in form, you acknowledge that your information may be processed in the US, where data protection laws may differ from those in your country of residence.
Data Storage
We store opt-in records, including consent timestamps, using industry-standard practices. Records are retained for compliance and audit purposes in line with applicable law and operational needs.
Your Rights
You may opt out of SMS at any time by replying STOP to any Surge-originated text message. For email you agreed to receive, use the unsubscribe link in those messages where provided, or write to us. To request access to, correction of, or deletion of your personal data, contact us at support@surge-command.com. We will respond to verified requests within a reasonable timeframe.